Terms of service
Version: v1.0 · Effective date: 20 October 2026
Important notice: Section 5 (health service boundaries) and Section 8 (limitation of liability) closely affect your rights and obligations. Please read them carefully.
1. Scope of the agreement
These terms are the agreement between you and Guangzhou Wanxin Space Information Technology Co., Ltd. (operator of the JiaBenAnKang brand) regarding use of this website (wanxin.space) and its products (including the Family Health Handbook WeChat Mini Program, H5 and the operations console). You should read these terms carefully before registering, purchasing or using the service. By actively ticking your consent or actually using the service, you confirm that you have read and agree to these terms. If you do not agree, please stop using the service.
The Simplified Chinese version of these terms prevails. The English and Traditional Chinese versions are translations; if there is any inconsistency, the Simplified Chinese version prevails. We obtain the website filing, Mini Program filing and any applicable business licenses in accordance with the law; relevant license information is published on the Website filing page and the purchase page.
2. Account and family
- You should have full civil capacity. Minors under 18 should use the service with guardian consent; minors under 14 should be registered, managed and consented to by a guardian;
- You need to provide a genuine and accurate mobile number to complete registration, and you are responsible for activity under your account;
- Each family has administrator and member roles; the administrator configures member permissions and the data authorization scope, and may not access, enter on behalf of, or disclose another adult member's health data without that member's authorization;
- Keep your account credentials safe, and contact us promptly if you discover abnormal use of your account;
- The number of families one account can create or join depends on the plan selected; the explanation inside the product prevails.
3. Subscription and billing
| Matter | Rule |
|---|---|
| Plan tiers | A free plan and paid plans such as Monthly, Monthly auto-renewal, Yearly and Family are offered; public-interest plans such as the student / low-income plan are review-based. Specific prices, entitlements and eligibility are shown on the purchase page. If false materials are provided, we may terminate the relevant entitlement |
| Trial | Trial entitlements are granted through campaigns or the rewards system and cannot be purchased; when they expire, they automatically fall back to the free plan |
| Auto-renewal | Monthly auto-renewal and similar plans are activated only after you actively confirm; they are not pre-selected by default. Before charging, we will remind you in a prominent manner as required by law. You may turn renewal off at any time in the payment channel or account settings; after you turn it off, the service will not renew when the current paid period ends |
| Price changes | Price and entitlement changes will be announced in advance; the current subscription period is unaffected |
| Refunds | Handled in accordance with the Law on the Protection of Consumer Rights and Interests, the E-Commerce Law and the purchase page. Unused portions may be refunded in accordance with the law; used portions are handled fairly and in accordance with the purchase page |
| Invoices | The method and type of invoice are as explained on the purchase page |
4. User conduct
You undertake not to use this service for any of the following:
- Uploading or recording information that is illegal or non-compliant, or that infringes the lawful rights of others;
- Entering another person's health data without authorization, or disclosing a family member's health information to others without permission;
- Bulk registration, entitlement farming, attacks on or interference with the normal operation of the service through automated means;
- Reverse engineering, cracking, copying or unlawfully obtaining the technical solutions and data of this service;
- Other conduct that violates laws and regulations, public order and good morals, or these terms.
5. Health service boundaries (important)
Family Health Handbook is a tool for recording and reminding on family health data:
- It does not provide medical diagnosis, treatment advice, prescriptions or emergency services;
- Alerts and reminders are triggered by the rules you set and the data already entered, and may be delayed or may not fire at all because of missing data, or network or device conditions;
- AI-generated content is clearly marked, may be inaccurate or incomplete, is for reference only and does not constitute medical advice;
- Where required by laws or administrative regulations, we will perform algorithm filing and other obligations relating to generative AI services;
- Please follow the guidance of a licensed physician for any health decision, and call the emergency number immediately in an emergency.
6. Intellectual property and data ownership
The intellectual property in this service — its software, interface, documentation, trademarks and brand marks — belongs to us or the respective rights holders. Without written permission, you may not copy, modify, distribute or use it for commercial purposes.
Your health records and similar data belong to you. You grant us a limited processing permission necessary to provide the service; this permission does not include advertising profiling or model training. We process your data only to achieve the service purpose, perform statutory obligations or within the scope of your separate consent.
7. Service changes, interruption and termination
- We may adjust or suspend the service for upgrades, maintenance or force majeure, and will give advance notice where possible;
- If you seriously violate these terms, we may suspend or terminate the service provided to you;
- You may stop using the service at any time and apply to close your account. Account closure has a 15-day cooling-off period; after closure, data is processed in accordance with the Privacy policy.
8. Limitation of liability
To the extent permitted by law, we are not liable for losses caused by: your failure to use the service according to the instructions, improper rules you configured yourself, third-party service or network failures, or force majeure. Any commitment we make regarding service availability is subject to a separately signed service agreement (if any).
This section does not exclude or limit our liability for intentional or gross negligence, personal injury, breach of mandatory legal provisions, or infringement of consumers' statutory rights.
9. Term updates and dispute resolution
- Updates to these terms are published on this page, and material changes will be flagged separately; for changes materially affecting your rights, we will obtain your consent again in accordance with the law;
- These terms are governed by the laws of the People's Republic of China;
- Disputes arising from these terms should be resolved through friendly negotiation; if negotiation fails, either party may bring a lawsuit before the competent people's court at the defendant's domicile.
10. Contact us
- Operating entity: Guangzhou Wanxin Space Information Technology Co., Ltd.
- Registered address: Room 105-256, Building 3, No. 230, Shinan Highway (Huangge Section), Huangge Town, Nansha District, Guangzhou 511455, China
- Email of the personal information protection officer: wanxinspace@163.com
- Business and partnerships: wanxinspace@163.com
- User support: wanxinspace@163.com
- Support hotline: 19924285845
Related pages: Website filing · Privacy policy · Contact us